I Bought Something + Haven’t Received It Yet
If you haven’t received your order after 10 working days, get in touch firstname.lastname@example.org, letting us know order information, and we’ll look into it.
Can We Stock Your Releases In Our Shop?
We work with distributors to get our releases in indie shops across the UK and internationally so let us know if you’d like to stock a release and we’ll speak to them about making this happen.
Can I Book One Of Your Artists?
Drop us a line at email@example.com and we’ll put you in touch with the artist/agent to try & make this happen.
IMPORT DUTIES / INTERNATIONAL ORDERS
Orders shipped outside of our base in the UK may be subject to import taxes or custom fees that are beyond our control. Deliveries are subject to the laws, duties and taxes of the destination country. Any fees, including admin fees, imposed as part of this process, are the responsibility of the recipient.
- What is a Pre-Order?
A pre-order product is an item that is available for purchase, before it is released. This means you can guarantee your purchase of that item, in advance. If you purchase a pre-order product alongside items that are already available, your order will be held until all items are available to ship. Pre-order items will be delivered to you on or around the release date specified in the product description. Pre-orders are subject to delivery delays or amended release dates beyond our control, where possible we will notify you via the email address on your order.
- What Payment methods do you accept?
We Accept Visa, Maestro, Mastercard, PayPal, Solo and Amex. If you receive a gateway error during checkout it could be an issue with your credit/debit card billing address or security code. Please verify the address of the card with your issuing bank and try again. If you are still having trouble, use our contact form to let us know!
- Do you offer worldwide shipping?
Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically
- Where do you ship from?
All orders are shipped from our UK office in Leeds, West Yorkshire.
- Can I collect an order?
If you live nearby and would like to pick your order up, please get in touch and we’ll see what we can do!
- What is the status of my order?
When your order is placed you will receive a confirmation email to let you know we’ve received your order and will be processing it soon. As soon as your order is packed and labelled you will receive another confirmation email to let you know your orders on its way.
- I didn’t get a confirmation email, what can I do?
Please check your spam! Or if your email address has been mistyped or confirmation was lost within the internet, please use the contact form to get in touch. Let us know your name, address, items in your order and we’ll find and resend your confirmation.
All orders will be shipped within 5-7 business days of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order.
UK - Royal Mail 48 Tracked: 2-3 working days (up to 1kg) / Fast Courier (DPD Next Day): 1 working day *
EUROPE - Royal Mail International Tracked: 3-5 business days ** / Fast Courier (UPS Express): 2 working day **
USA - Royal Mail International Tracked: 5-7 business days ** / Fast Courier (UPS Express): 3 working days **
REST OF WORLD - Royal Mail International Tracked: 5-7 business days ** / Fast Courier (UPS Express): 4 working days **
Carrier delays are outside the control of Clue Records. Please leave 3 working days in addition to the estimated delivery times before getting in touch about the status of your order.
*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man. ** Please note that delays can occur in customs, and these delays are beyond our control. All orders are pending payment approval and merchandise availability.
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